FREQUENTLY ASKED QUESTIONS (FAQ)
How do I place an order?
You need to register with our website and log in with your password first, before placing an order with us. In the event that you are unable to register or log in to our website, you can email us your order at firstname.lastname@example.org
How is the order process like?
Website / Email Order received --> DIY Handyman staff will confirm order and stock availability via phone and arrange delivery or collection date/time. --> DIY Handyman staff will confirm delivery date/time 1 day before.
For overseas customers, we will send you an email to confirm your order and shipping rates before sending a PayPal invoice to you.
How fast can I expect the delivery for local orders?
Depending on the stock availability, you can expect the delivery on the same day if we received and confirmed your order before 9.00 am on that day. Otherwise, orders received after 9.00 am will be delivered on the following working day.
What are your delivery hours?
Our delivery timing is between 12.00 pm to 4.00 pm from Monday to Sunday. There is no delivery on Public Holidays. However, special delivery can be arranged beyond our normal delivery timing but with a surcharge of between S$15.00 to S$50.00 may apply.
Please check with our staff for the surcharges before placing an order.
What are your local delivery charges?
We charge a flat fee of S$20.00 per trip. A surcharge of S$5.00 to S$30.00 may apply for delivery locations within ERP gantries, Sentosa Island and delivery address with no direct lift landing access.
What modes of payment do you accept?
We only accept payments of PayPal, bank transfer and cheque (to be cleared before collection) for self-collections and deliveries.
What if the product I purchased is not working?
In the event that the item you have purchased is defective, we will either replace the item or give you a full refund as long as the product is returned in its original and resaleable condition. Please note that request for exchange must be made within 3 days of receipt and paint purchases are non-refundable or exchangeable
What is your refund policy?
We offer full refund, in case an order is not fulfilled. The due amount will be charged back to the originating account through PayPal.
How do I cancel my order?
We understand your plans may change and orders may need to be cancelled. We would want to be able to accommodate your requests as best as we can. Please note the following:
- Cancellation must be made at least 48 working hours before the requested day of delivery for local orders
- No cancellation is allowed for overseas orders, once the order is confirmed.
- For cancellation request received less than the stipulated time, only 50% of the order value is refundable.
- In the event the order is delivered, the full purchase amount will apply and cancellation is not allowed.
- Please email cancellation requests to us at email@example.com with your order number.
Limitation of Liability
In any event, and notwithstanding anything contained herein, DIY Handyman's liability in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever, and whatever the cause thereof, arising by reason of or in connection with the sales and purchase order (except in relation to death or personal injury caused to the customer by the wilful act or gross negligence of DIY Handyman or its employees while acting in the course of their employment) shall be limited to the Purchase Price.
The customer shall not seek from DIY Handyman the loss of profits, contracts, revenue or business; or indirect, consequential, incidental, special, exemplary and/or punitive damages arising out of or relating to the sales and purchase order.