Welcome to Johong Hardware & Paints!

All customers are kindly advised to read the following terms carefully before registering your account or placing orders.  

 

Registration

Simply set up an account with your email address and password and you can start shopping.

 

Payment

Upon order confirmation, payment has to be made via PayPal (Mastercard or VISA). Your payment information shall be safely transmitted. We regret that no further changes can be entertained once orders are confirmed and payment mode is selected. 

 

Delivery Policy

Local Delivery Charges (Singapore)

 

Delivery Charge Delivery Time
Orders < S$500 S$30.00 Within 3 working days
Between 7.00 pm – 11.00 pm,
Monday to Sunday
(excl. public holidays)
Orders > S$500

FREE!

 

A surcharge of S$5.00 – S$40.00 will apply for delivery locations within ERP gantries, Sentosa Island and for delivery addresses with no direct lift landing access. Bulky item surcharge of between $20.00 to $50.00 may be applicable for products such as ladder (12 steps and above).

Please check with our staff for the surcharges before placing an order.

 

Delivery Timing

You can expect delivery on the same day if we have received and confirmed your order before 9.00am on that day, subject to availability. Orders received after 9.00am will be delivered on the following working day or the day after, upon phone or email confirmation with our customer service support staff.

Our local delivery timing is between 7.00 pm – 11.00 pm, Monday to Sunday. Deliveries are unavailable on MOM gazetted public holidays.

Special deliveries beyond stated normal delivery timing can be arranged but a surcharge of between S$20.00 – S$100.00 may apply. Please contact us for more details before placing an order.

 

International Delivery

Please contact our customer service support staff for more information on overseas delivery and charges. Do note that the buyer is responsible for all taxes and handling charges that may be imposed in your country.

 

Refund, Exchange & Cancellation Policy

 

Item Exchanges

In the event that the item you have purchased is defective, we will either replace the item or give you a full refund as long as we receive your returned product in its original, undamaged packaging condition. Please note that we reserve the right to not accept any used items, or items with damaged packaging.

Request for exchange must be made within 3 days of receipt by emailing to johong@singnet.com.sg, together with your order number and an image of the defective item(s).

*Kindly note that all paint products are neither refundable nor exchangeable.

 

Item Refunds

We offer a full refund in the event that your paid order is not fulfilled. The due amount will be charged back to the originating account through PayPal.

If there is a difference between the price indicated on the website for which you have placed an order and the actual product price, you will be contacted by our staff and given the option of confirming or cancelling your order based on the correct price. Confirmation of your purchase means you authorise Johong Hardware & Paints to charge the additional amount on top of website pricing to you. If you choose to cancel your purchase, we will refund the necessary payment for your order to the originating account through PayPal. In the event that we are unable to contact you, we will treat the order as cancelled.

 

Cancellation of Order(s)

We understand your plans may change and orders may need to be cancelled. We would want to be able to accommodate your requests as best as we can.

Please note the following:

  • No cancellation is allowed for overseas orders once the order has been placed / confirmed on the website.  
  • Requests for domestic order cancellation must be made at least 48 working hours before the requested day of delivery.  
  • For cancellation requests received later than the stipulated time, only 50% of the order value is refundable.
  • In the event that the order has been delivered or sent out, the full purchase amount shall apply and cancellation is strictly not allowed.
  • Please email cancellation requests to us at johong@singnet.com.sg with your order number.

Trademarks

Johong, Nippon Paint and other names, logos, slogans, products and colour names (if any) are trademarks and/or service marks of Johong Hardware & Paints and/or Nippon Paint Singapore. All other brand names, logos, trademarks or service marks are the property of their respective owners.

 

Image & Colour Accuracy

All images featured are only representations of actual products and may vary from time to time. While every care is taken to ensure that product representation and information on this site are accurate, Johong shall not be liable for any variation to the actual product.

We have made every effort to ensure that the colours on screen are as close as possible to the actual paint colours. However, on-screen and printer colour representations may vary from actual paint colours due to individual computer screen calibration and printer variations.

We cannot guarantee exact colour representation/match and we recommend that you refer to our colour cards and brochures to confirm your colour choices.

 

Limitation of Liability

In any event, and notwithstanding anything contained herein, Johong's liability in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever, and whatever the cause thereof, arising by reason of or in connection with the sales and purchase order (except in relation to death or personal injury caused to the customer by the wilful act or gross negligence of Johong or its employees while acting in the course of their employment) shall be limited to the Purchase Price.

The customer shall not seek from Johong the loss of profits, contracts, revenue or business; or indirect, consequential, incidental, special, exemplary and/or punitive damages arising out of or relating to any sales and purchase order.

Johong Hardware & Paints Pte Ltd reserves the right to amend the terms and services offered on this site, at any time without prior notice.